Our offer: We install and parameterize our software or parts of it on your own infrastructure. You operate it in conjunction with your other systems and make it available to your users. We take care of maintenance and further development and are available to you for support if required.
What does the service include?
- Conception and planning
- Installation and parameterization
- Integration into the system environment
- Development and implementation of customer-specific processes
- Maintenance and further development
- Updates
- Training
docuteam continues to be there for you even after the system has been put into operation. If you wish, we can support you with all the work required for archiving and maintaining usability. This work includes, among other things:
- Interventions if corrupt data, exotic file formats or encrypted files lead to errors during the ingest process into the archive
- Development of further deposition processes
- Data transformations, migrations and imports
- mass ingests
- Customer-specific developments
- Additional training
- further services
How do you obtain your digital long-term archive?
FAQ
We are always available to answer your questions and discuss your specific concerns and needs.
Sure, that’s fine.
Yes, this is often done.
The maintenance contract includes an update to the current annual release. This does not include updates/upgrades that make fundamental changes to the design and structure of the applications.
You can find information on the roadmap at docs.docuteam.ch/de/roadmap.
A maintenance contract regulates the details.
We also offer docuteam cosmos or parts of it as Software as a Service.